okbetph Privacy Policy

Last Updated: May 2026  |  Effective Date: May 2026

This Privacy Policy ("Policy") describes how okbetph ("okbetph," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of users ("you" or "Player") who access or use the okbetph online gaming platform available at okbetph.app (the "Platform"). This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1. Introduction

1.1 okbetph is committed to protecting the privacy and security of all personal information entrusted to us by our players. We recognise that privacy is a fundamental right, and we take our obligations as a personal information controller seriously under Philippine law.

1.2 This Policy applies to all personal data collected through the Platform, including data provided during registration, during gameplay, through customer support interactions, and through your use of our website and any associated mobile applications.

1.3 This Policy should be read alongside our Terms & Conditions, which govern your use of the okbetph Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data We Collect

2.1 Registration Data. When you create an okbetph account, we collect your full legal name, date of birth, residential address (including city, province, and postal code), email address, mobile number, and username. This information is required to verify your identity and comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents. To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we may collect copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID. We may also collect proof of address documents such as utility bills or bank statements.

2.3 Financial Data. We collect information related to your deposits and withdrawals, including GCash account details, Maya account details, and Philippine bank account information (bank name, account number, account name). We do not store full payment card numbers on our servers.

2.4 Gaming Activity Data. We collect records of your gaming sessions, including games played, wagers placed, winnings, losses, session duration, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.

2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, referring URLs, and pages visited. This data helps us maintain platform security and improve user experience.

2.6 Communications Data. When you contact our support team, we retain records of your communications, including chat transcripts, email correspondence, and call logs, for quality assurance and dispute resolution purposes.

2.7 Voluntary Data. You may choose to provide additional information, such as preferred language, city of residence (e.g., Manila, Cebu, Davao, Quezon City, Makati), or feedback responses. Providing this information is optional and will not affect your access to the Platform.

3. How We Use Your Data

3.1 okbetph uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your okbetph account, including processing deposits and withdrawals in Philippine Peso (PHP / ₱);
• Identity Verification: To verify your identity, age (21+ requirement), and eligibility to use the Platform in compliance with PAGCOR regulations;
• Service Delivery: To provide access to our games, including live casino, slots, bingo, and other gaming products available on the okbetph Platform;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer responsible gaming tools such as deposit limits and self-exclusion;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR reporting requirements, and NPC data protection obligations;
• Security: To detect, prevent, and investigate fraud, cheating, money laundering, and other prohibited activities;
• Marketing: To send you promotional offers, bonuses, and news about okbetph, subject to your communication preferences. You may opt out at any time;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality and content of the okbetph Platform.

4. Legal Basis for Processing

4.1 okbetph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for specific purposes, such as receiving marketing communications;
• Contractual Necessity: Where processing is necessary for the performance of our contract with you, including account management and payment processing;
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including AML, KYC, and PAGCOR requirements;
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

5. Data Sharing

5.1 okbetph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Service Providers: Trusted third-party vendors who assist us in operating the Platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law or regulation;
• Law Enforcement: Where we are legally required or permitted to disclose information to law enforcement agencies in connection with the investigation of criminal activity;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

5.2 Any international transfer of personal data will be conducted in compliance with the Data Privacy Act of 2012 and will be subject to appropriate safeguards.

6. Cookies & Tracking Technologies

6.1 okbetph uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.

6.2 We use the following categories of cookies:

• Essential Cookies: Necessary for the Platform to function correctly. These cannot be disabled without affecting core functionality, including login sessions and security features;
• Analytics Cookies: Help us understand how players interact with the Platform, including pages visited, session duration, and error reports. This data is aggregated and anonymised;
• Preference Cookies: Remember your settings and preferences, such as language selection and display options;
• Marketing Cookies: Used to deliver relevant promotional content. You may opt out of marketing cookies through your browser settings.

6.3 You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the okbetph Platform.

7. Data Security

7.1 okbetph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to our systems.

7.2 While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, okbetph will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

8. Data Retention

8.1 okbetph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years as required by the Anti-Money Laundering Act;
• Gaming activity logs are retained for a minimum of three (3) years for regulatory and dispute resolution purposes;
• Customer support communications are retained for two (2) years following resolution of the relevant matter.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

9. Your Rights

9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okbetph:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure:The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

9.2 To exercise any of the above rights, please contact our Data Protection Officer through the details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

10. Children's Privacy

10.1 The okbetph Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that information and close the associated account.

10.2 If you are a parent or guardian and believe that your child has registered on the okbetph Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. Third-Party Links

11.1 The okbetph Platform may contain links to third-party websites or services for informational purposes. okbetph is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11.2 The inclusion of any link on the Platform does not imply endorsement by okbetph of the linked site or its operators.

12. Policy Updates

12.1 okbetph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will post the updated version on the Platform with a revised effective date and, where appropriate, notify registered players by email or in-platform notification.

12.2 Your continued use of the okbetph Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer. You may also visit our Support page or FAQ for general assistance.

13.2 Data Protection Officer contact email: [email protected]

13.3 General support email: [email protected]

13.4 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been adequately addressed by okbetph.